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At G Rossi Florist, we pride ourselves on delivering fresh, beautiful floral arrangements and related products with the highest level of customer satisfaction in mind. Understanding that sometimes things may not go as planned, we have established the following refund policy to ensure a fair resolution for our customers while considering the nature of our products and services.

In-Store Purchases

For purchases made in-store, we kindly ask that any requests for refunds or exchanges be made within 48 hours of purchase. Products should be returned in their original condition. Due to the perishable nature of flowers, we cannot accept returns beyond this period unless a clear quality issue is present upon sale.


Online Purchases

For online orders, customers are encouraged to review their orders carefully before submission. In the event of an error or change of heart, we offer a full refund if the order is cancelled at least 24 hours before the scheduled delivery date. For cancellations within less than 24 hours of the delivery date, a cancellation fee may apply, given the potential preparations and resources already allocated to the order.



We strive to ensure timely and accurate deliveries. If your order does not arrive as scheduled, or if the product arrives in unsatisfactory condition, please contact us within 24 hours of the scheduled delivery time. We will offer a replacement or a refund depending on the circumstances. Please note that refunds for delivery issues may require photographic evidence of the product’s condition upon arrival.

Quality Concerns

Your satisfaction is our priority. If you are not satisfied with the quality of our flowers or products upon delivery or pick-up, please contact us within 24 hours. We will assess the situation and may offer a replacement, store credit, or a full refund. Quality concerns reported beyond 24 hours after delivery or pick-up may be considered at our discretion, depending on the nature of the products and the issue.


Non-Delivery or Incorrect Deliveries

In cases of non-delivery, incorrect delivery addresses, or if the wrong product is delivered, please contact us immediately. We will make every effort to resolve the issue promptly, either through a replacement delivery at no additional charge or a refund, depending on the specific situation and customer preference.


Custom Orders

Custom orders are crafted to your specifications. As such, they cannot be cancelled or refunded once we have begun preparation or if they are already in transit. We encourage open communication during the design process to ensure your complete satisfaction with the final product.


Please note that we cannot offer refunds or exchanges for products subjected to conditions beyond our control, such as neglect, improper care, or inappropriate storage after delivery.


How to Request a Refund or Exchange

To request a refund, exchange, or to report any issues related to your order, please contact us directly at our customer service hotline or via email with your order details and a brief explanation of the issue. We may request further information, such as photos, to assist in processing your request.

Final Considerations

G Rossi Florist reserves the right to amend this refund policy at any time. We are committed to ensuring your experience with us is positive and satisfactory, and we welcome your feedback to continue improving our services.

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